SHIPPING

No order is complete until you are fully satisfied and nothing should keep our Tassel Tales products from getting to you.

      We ship from Austria to many countries around the world within 3 to 10 business days after placement of your order and receipt of your payment. However, expect longer delivery times for shipments outside the European Union.

      Shipping and handling charges are based on destination regardless of the size and weight of your order.

        AREA DELIVERY PRICE

        FREE SHIPPING FOR ORDERS ABOVE

        Austria 3-10 working days 0€                     -
        Germany 3-10 working days 0€                     -
        Switzerland* 3-10 working days 9€                   250€
        Luxemburg 3-10 working days 9€                   250€
        Italy 3-10 working days 9€                   250€
        UK* 3-10 working days 9€                   250€
        Rest of Europe* 3-10 working days 9€                   250€
        USA* 3-15 working days 21€                   300€
        Canada* 3-15 working days 21€                   300€
        Rest of the world* 3-15 working days 30€                   350€

         

        Your order will be shipped by the Austrian postal service to the address you specified.

        Please do not hesitate to contact us hello@tassel-tales.com for any questions regarding shipping.

        CUSTOMS

          *Orders to non-European countries may be subject to sales tax on imports as well as customs duties and handling costs. These costs are to be beared by the recipient.

          In case of shipments that are made to non-European countries, no VAT is charged. As soon as the ordered articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. By submitting your order, you concede to the import regulations of the respective ordered articles. Please note that import regulations vary from one country to another.

          Please be aware that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by our courier, by order of the customs office, cannot be refunded by Tassel Tales OG even when the ordered articles are returned. Usually, returned articles can be claimed with the respective customs office and the amount paid refunded.

          For more information, contact your local customs office.

              RETURNS

                You have 14 days to return an item.

                We will give you a full refund of your order - minus the return-shipping costs of €8,00* - within 21 days when your return is registered at our warehouse. Items returned for credit or exchange must be clean, unwashed, unworn, and with their original tags and packaging. Shoes and earrings must be returned with their original dust bags.

                The return-shipping costs are to bear by the customer.

                Tassel-Tales.com reserves the right to deny refund if merchandise does not meet its return policy requirements.

                  HOW TO RETURN AN ITEM

                    EUROPE

                    1. Please click on the following link for your return label - https://tassel-tales.shipping-portal.com/rp/ and follow the instructions.

                    2. Package your return in the original bag or paper and box (we try to keep waste to a minimum; so please consider the environment and re-use our packaging as much you can).

                    3. Returns can only be accepted with completed return forms. Fill in the returns note. Give the reason for your return and put the note in the parcel.

                    4. Wait for your shipping representative to pick up your parcel.

                    5. When returned items are received and approved, we will give you a full refund of your order - minus the return-shipping costs of €8,00 - within 21 days. Please remember that financial responsibility for the return is yours until it reaches us.

                      *RETURNS FOR SWITZERLAND, LICHTENSTEIN & REST OF THE WORLD

                      1. Please schedule your own shipping representative (Postal service, DHL, DPD, UPS, Fedex or GLS)

                      2. Package your return in the original bag or paper and box (we try to keep waste to a minimum; so please consider the environment and re-use our packaging as much you can).

                      3. Returns can only be accepted with completed return forms. Fill in the returns note. Give the reason for your return and put the note in the parcel.

                      4. Wait for your shipping representative to pick up your parcel.

                      5. When returned items are received and approved, we will give you a full refund of your order - minus your return-shipping costs - within 21 days. Please remember that financial responsibility for the return is yours until it reaches us.

                      EXCHANGE

                        If you wish to exchange an item for any reason, please note that you will have to first return the item you wish to exchange and then proceed with a new "regular" order.